Ford has announced a recall on 979,797 trucks due to an oversight in the owner's manuals.
The owner's manuals accompanying certain 2018-2023 Ford Expedition and Lincoln Navigator SUVs with third-row seating, alongside 2019-2023 regular cab F-Series Super Duty F-250, F-350, F-450, F-550, and F-600 SuperCab trucks with three-passenger front bench seats, have been found to lack "instructions for adjusting or removing certain head restraints," a requirement stipulated by federal regulations.
The recall involves 37 different model-year configurations sold within the given timeframe.
More than 979,000 vehicles including Ford expeditions and Ford hybrid vehicles are being recalled. Check all here. https://t.co/I1ID8RMh1r
— USA TODAY (@USATODAY) June 19, 2023
Ford's Critical Concern Review Group became aware of this information shortfall on May 11, as per the recall report from the National Highway Traffic Safety Administration. The cause of the oversight was attributed to "human error."
An updated supplement for the manual will be dispatched via mail to the owners of the impacted trucks, accompanied by "instructions to place the provided addendums in the glovebox with the other owner’s information guides."
Ford will initiate communications with its dealers starting June 26, and with the owners of the affected vehicles from July 10 to 24.
If owners have any concerns, they have the option to reach out to a dealer or directly call Ford's hotline at 1-866-436-7332 to determine if their vehicles are included in the recall.
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