A Costco couch return has gone viral, sparking debate. The video? A whopping 3 million views.
Meet Jackie. She bought a Costco couch over two years ago. Last week, she posted her return journey on TikTok.
Jackie was nervous, feeling the stares in the return line. But her mantra? "Return it. They have an awesome policy."
No receipt? No problem. Costco's staff found her order. Why return? Simple. The family was over the color. And yes, she got a full refund.
"It worked," Jackie beams in the video.
@xojacckss Returning my couch to costco ✨ #costcoreturns #costcotiktok #costco ♬ original sound - JackieNguyen
Costco's policy is pretty chill. "100% satisfaction guarantee," they say. No strict time frame or condition for returns. Electronics and a few others are exceptions, though.
The reaction? Mixed. Some TikTok users slammed her. "That is just wrong," one said. Her response video? Nearly 2 million views, 15,000 comments.
Top commenters cried foul, calling it policy abuse. "People abuse Costco’s great return policy," one said. Even a Costco employee chimed in, hinting at frustration.
But others stood with Jackie. One pointed out, Costco still profits from returns. Another, Brittany, highlighted Costco's financial might. "They are a multi-billion dollar company," she argued, suggesting customers deserve to make the most of the policy.
Remember last year's viral Costco return? A two-year-old mattress, returned for an upgrade.
This couch saga? Just the latest chapter in the Costco return policy debate.
